# Privacy Policy
**Joyful Frames**
Last updated: August 8, 2026
Joyful Frames (“we,” “us,” “our”) provides professional photography and videography services in Bengaluru, India. This policy explains what information we collect from you and how we use it.
## Information We Collect
When you contact us through WhatsApp, our website contact form, phone, or social media, we may collect:
– Your name
– Phone number / WhatsApp number
– Location (area in Bengaluru or other city)
– Details about your occasion (e.g. car/bike delivery date, baby’s age, event date)
– Messages you send us
## How We Use Your Information
We use this information only to:
– Respond to your enquiry and provide quotes
– Schedule and deliver your photography/videography service
– Send you booking confirmations and delivery updates
– Improve our services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
## WhatsApp Communication
If you message us on WhatsApp, your name, number, and message content may be logged in our internal booking system (Google Sheets, accessible only to our team) so we can track and respond to your enquiry. Standard WhatsApp message data handling is governed by WhatsApp’s own privacy policy at https://www.whatsapp.com/legal/privacy-policy.
## Data Storage
Your information is stored securely in Google Workspace (Google Sheets) and Telegram, accessible only to Joyful Frames team members involved in fulfilling your booking. We retain enquiry and booking data only as long as needed for business and accounting purposes.
## Your Rights
You may ask us to delete your personal information at any time by messaging us on WhatsApp at +91 8889991488 or emailing joyfulframes@gmail.com.
## Contact Us
For any privacy-related questions, contact:
Joyful Frames
Email: joyfulframes@gmail.com
WhatsApp: +91 8889991488
## Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.